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Good point! Many years ago I did a security review of a high value customer CRM system. Account managers would speak to customers then fill out a form and leave it in a tray for an admin lady to enter into the system.

Problems with delays and data entry mistakes were rife. I asked why the Account Managers didn't enter the information into the system themselves rather than the admin lady trying to read their writing.

'But then Doris wouldn't have anything to do' was the reply.

IT killed off Doris but honours her in the new systems by not setting them up to fully automate her tasks.

If Doris recorded Sam's 11th of January birthday as 1st November. The new IT will be prone to do the same.

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